Legal Documents

Information Collection

We collect personal information necessary to provide our services, including contact details, billing information, and technical data about service usage.

Data Security

We implement technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

30-Day Guarantee

We offer a 30-day money-back guarantee for new customers on shared hosting and VPS plans. This guarantee does not apply to domain registration, SSL certificates or additional services.

Refund Process

To request a refund, contact our support team with your account information. Refunds are processed in 5-10 business days to the original payment method.

Prohibited Activities

• Distribution of malware, viruses or malicious code
• Sending spam or unsolicited emails
• Phishing or fraudulent activities
• Illegal, defamatory or copyright-infringing content
• Cryptocurrency mining without prior authorization

Allowed Content

All content must comply with applicable laws and must not violate third-party rights. We reserve the right to review and remove content that violates these policies.

Uptime Guarantee

We guarantee different uptime levels based on your hosting plan:

Downtime Compensation

If we fail to meet our guaranteed service levels, we will provide service credits according to the following scale:

• 99.0% - 99.89%: 10% monthly credit
• 95.0% - 98.99%: 25% monthly credit
• Below 95%: 50% monthly credit